Intelligent New Business
 
 
FIVE POINTED STARS
Bill Colbourne - 1st September 2021
Who are the best practitioners of new business messaging from the Top 30 Creative Agencies?
 
 
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This year Rainmaker will be 25 years old.

Though I was hoping for a long lunch and some champagne, my colleague Adam felt that to mark this landmark properly it might be nice to say something to the world on an area we have enjoyed a unique perspective on. He suggested I review all of the Top 30 creative agencies to assess how effective their new business messages are for 2021. So here goes…

New business resource for most of the Top 30 is focused to a large extent on curating reputations to drive inbound interest.

Messaging in this context features top award rankings, assurances on creativity, integration of anything that needs integrating (including data and tech), some pumped network muscle, and seasoning with plenty of purpose-led CSR. Though not much has changed amongst leading agencies’ messaging since the Pandemic, we fairly constantly now hear of pressures for doing so.

There has been huge disruption in the buying market. Departments that never existed before wield controlling influence. Plus, we are all aware of the substantial changes in HR structures - all of which means that the quest is now about proactively reaching out to feed the new business pipeline just as much as continuing to ensure the agency’s name attracts attention.

Since 1996 I’ve reviewed thousands of marketing agency messages and in hundreds of cases shaped and sharpened these expressly for this purpose - proactively sourced new business.

I love brands and I love creativity, and I’ve always found that in the words that a creative agency uses to describe itself you can see something of its soul. Look at them all again with fresh eyes and you’ll see that some of the ‘greats’ appear to have lost theirs, while others of equally venerable heritage today shine even brighter. And there are rather more recent entrants that dazzle with their freshness, while other newbies choose to follow the template for what they believe will be the safer road. You can sense with the latter a certain amount of messaging ‘by committee’ and ticking of boxes according to the relevant specialism. All fine of course so long as it continues to work…

 
METHOD
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For this review, I chose the Top 30 Creative Agencies from Campaign’s School Reports 2021.

I looked at their principal site copy, landing pages, ‘abouts’, and LinkedIn pages to see how they would score in terms of messaging specifically for accessing and engaging with brand decision-makers. I used the 5 points for which we assess our clients’ and their competitors’ shop windows during our campaign planning: -

  1. Is the essential message special and different?

  2. Is it well articulated (style, proofing, tone of voice, language)?

  3. Does it follow through coherently (the commercial logic and convincing proof points)?

  4. Does the name itself have meaning?

  5. Is there a simple positioning statement that distils it all when read by a time pressed CMO?

 
OVERVIEW
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Many of the Top 30’s new business-focused messages are diluted, or even absent, due to the challenges of addressing multiple audiences e.g. M&A, recruitment, and investors. I’m not sure why though. Clear communication of what makes an agency’s brand special and different ought to benefit all audiences, and I’ve picked out five agencies below that manage to do this just fine - our ‘Five Pointed Stars’.

Next, the similarity of key messages, as always, really amazes me. Four of the 30 promise work that “works” in some way shape or form, but fifteen lead with the power of creativity to do something beneficial. If these qualities aren’t presumed to be givens by clients, I’m not sure what would be. The majority follow the stratagem of letting the work do the talking and going minimal on the character or beliefs of the agency – more gallery than artist’s studio. Stating the obvious or assuming people will be looking through your showreel is fine, but only if clients are lined up outside the front door as it were, browsing for reassurances while they wait.

And on core beliefs, there are two famous notables in the very Top 10 that emphasise what these are, then omit to translate how these then follow through the methodology to inform the delivery of value in practice. At Rainmaker we know that the logic for how the thing the agency stands for then creates value, is a critical requirement from brand decision-makers.

 
THE FIVE POINTED STARS
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So on to the main event. The five agencies that most effectively observe what we have learned to date to be best practice. Of course, these opinions are subjective and they are my own. I hope I don’t offend anyone in the process. My aim is to demonstrate the suitability of these examples for success with proactive new business. I think they do for themselves what they offer to do for their clients, and it would be an absolute pleasure to get busy reaching out to their markets on their behalf (and with the minimum amount of message planning being required…). 

 

 

BBH
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The ‘About’ reads like it could have been written by John Hegarty. Perhaps it was. There’s laser-like intent; they want your business. The language is keen, commercial, never pompous and always self-aware. You get a sense that a deft hand is yours for the hiring to help you shape your future. The background story for what makes BBH special and different and the logic for how it works follows through to explain why it creates value. Unlike other initialled names this one still has executive connection with founders – so has a vital meaning. Lastly, the writing has flair and control – it exudes care and attention to detail. It says you can trust this culture with your brand.

 
TBWA\

 

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Inheriting ‘Disruption’ from Jean-Marie Dru’s earlier BDDP, TBWA owns its ‘special and different’ in spades. The message is challenge convention to succeed and is of course supremely relevant to the altered world we now live in. It’s a compelling, centrally organising thought. It’s logical and creative. It’s also well written, with a mixture of care and panache. The name has less meaning now (Tragos, Bonnange etc.) than the ethos, but the always enigmatic backslash solves this and adds a neat tech factor.

 
FOLD7
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I like Fold7. There’s meaning in the name, folding a blank piece of paper as far as you can go, like taking the idea written on the paper as far as it can go. Going to the seventh fold also suggests putting in the considerable thought and work required to help clients’ brands stay connected with hyper-dynamic 21st century consumers. They then have a line which lies beneath: ‘Magic & Momentum’. This firstly looks for the inspiration that makes people feel something about the client’s brand, then secondly, the influences necessary to get them to transact and remain engaged thereafter. The language has a pleasingly unpretentious, down-to-earth feel and there are many brands out there I’m sure that would relate to this and see Fold7 as a great fit.

 
FCB INFERNO
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“We create ideas that drive business today and build brands of tomorrow. Ideas that endure and are never finished.” Both phrases in FCB’s ‘About Us’ copy are strong. You could perhaps shorten the first half to ‘for business today and the brands of tomorrow’ to serve as a strapline to the main logo (just a suggestion!). I like their moral ‘obligation’ to counter the ‘formulaic and forgettable’. And the second half of the line above summarises that the most powerful advertising ideas are organically ‘open ended and create enduring legacy for brands’. Though some of their messaging ideas are also found a fair amount in the smaller to mid-sized independents just below the Top 30 set, the fact that a Top 30 player is setting out a strong reason for being, beyond loads of awards (which they also have), means it is optimised for proactive new business as well - it has both bases nicely covered.

 
ANOMALY
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This is the sort of name you want to be working with for proactive new business. The name does it all and needs no explaining. It’s just strong. With some cunning they set out their reason for being in the words of super senior brand-side folk (and Mark Twain!) for how they see things are broken and how it will take an Anomaly in a fast-changing world to supply the demand. In the almost words of M&C Saatchi, there’s a lot of brutal simplicity here.

 
 
If you would like us to apply our five-point evaluation process to your new business messaging let's talk. Contact us at newbusiness@rain-maker.co.uk
 
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